This three phase workshop incorporates the most up-to-date customer service, communication and customer-centered selling skills within a learning environment that welcomes personalization and practice. Your Assistant Service Manager/Service Consultant will develop a well rounded approach to accomplishing their day-to-day objective of earning profits and your long-term objective of growing market share.

Key Focus:

• Telephone basics to set more appointments and manage their work day.
• Use communication skills to understand the customer’s needs and manage customer expectations.
• How to use a proper inspection to sell additional services with integrity.
• Understanding and handling customer concerns and objections.
• Mastering the customer touch points in an active delivery process to maximize retention.
• Professional explanation of cost and work performed to add value to the services rendered.
• Learn sales skills to help declined services become future appointments and additional sales.

Who Should Attend:

ASM/Service Consultants Service Managers